IMPROVING ORGANIZATIONAL CLIMATE PERCEPTIONS THROUGH ORGANIZATION’S RETENTION STRATEGY. THE MODERATING ROLE OF ORGANIZATIONAL HIERARCHY

Abstract

A positive organizational climate can enhance the organizational success of the organization. Several factors may affect an organization's climate, especially those that directly relate to the perceptions the employees hold about the organization. Especially the perception of those employees who intend to stay with the organization. So, organizations should consider retention as a strategy to create a compassionate climate within the organization. Moreover, such perceptions may vary at different hierarchical positions employees hold in an organization. This study examines a conceptual model that tests the mediating role of intention to stay between organizational support and organizational climate with an overarching role of organizational hierarchy among the bank managers. Structural equation modeling is used to test the model through multigroup analysis. The results indicate differences in the intent to stay among higher-level managers compared to the lower and middle-level managers. Furthermore, the results show similar perceptions of managers working at all managerial positions relating to perceived organizational support and organizational climate. The findings reveal that no matter how much the organization is supportive, the managers' willingness to stay or leave may differ based on their position and may not necessarily alter their perceptions about the bank's climate