DO CONFLİCT TYPES DETERMİNE CONFLİCT MANAGEMENT STYLES?

Abstract

It is commonly accepted that the most important source for businesses is their employees. Since employees are human beings, it is also normal to observe certain conflicts among them in the organizations. This research paper focused on the relationship between conflict types and conflict management styles. A survey was conducted in finance sector in Hargeisa, Somalia, and received 395 valid responses. Based on data analysis, it was found out that certain conflict management styles determine certain conflict management styles in organizations. For instance, when the type of conflict is about relationship tension, disagreements within work group about the task of the project, disagreement about resource allocation, or disagreements about the optimal amount of time to spend on different parts of group work; the preferred conflict management style is voting.